FAQ

Q. What happens at my first visit?

A. 1) You fill out intake paperwork or you can bring the completed paperwork with you. You can download it at our website.
2) We accept your therapy prescription
3) We copy your insurance card to verify your benefits. We also copy your drivers license.
4) We copy any reports or prescription lists you may bring with you.
5) You are seen by our licensed physical therapist for an evaluation and will discuss:

  • Medical history
  • Current issues
  • Pain intensity
  • How the pain impacts your life and activities
  • Your medications, procedures and tests already performed
  • Your goals for therapy
  • The actual evaluation then occurs which can include muscle testing, range of motion, neurological screening, postural assessment, palpation or other special tests. The therapist will then develop an individualized treatment plan for you which will start after your evaluation.

Q. What should I bring with me?

A. Your physician referral if you have one, your insurance card(s), MRI results or any correspondence from your doctor. If you are a Workers’ Compensation patient, bring your claim number, name of the insurance company, case manager’s name and contact information. If you have been involved in an auto accident we need the name of the insurance company, claim number, adjuster name and contact information and a copy of the police report. If you are involved in any other type of accident, the same information applies except the police report. If an attorney is involved in your case, please bring that name and contact information with you also.

Q. How should I dress?

A. You should wear comfortable, loose fitting clothing. If you are being seen for your knee, shorts are a good idea, while for shoulder and arm problems a tank top or an easy on/off top would be a good choice. Gym shoe or a rubber soled shoe will provide safety during exercises. Please no heels, flip flops or slip on shoes.

Q. How long will my treatment last?

A. The first time you come will be approximately an hour and a half as we will evaluate and treat you on day 1. Subsequent visits will be approximately an hour depending on ability, strength and stamina.

Q. How many visits will I need?

A. This depends on many things. You may need a few visits or may need a month or two of therapy. It depends on your diagnosis, past medical history, severity of your issue, your current strength and stamina, and how diligent you are with your homework. Please remember to tell us when you will be seeing your referring physician so we can send them a progress note. The therapist will work together with your physician to treat you.

Q. Why should I go to Physical Therapy?

A. More than 50% of all Americans suffer from some kind of pain. Physical Therapists are trained and knowledgeable not only in the treatment of pain but also the cause of the pain. Pain often flares with a movement disorder. Physical Therapists can help rectify the disorder and relieve the pain.

Physical Therapists assist and educate patients and businesses in preventing injury and reducing risks for injury. Additionally they can work with athletes to screen for potential problems and offer preventative exercise programs.

Q. Is therapy painful?

A. One of the main objectives is pain relief. In some cases, therapy techniques can be painful. Your Physical Therapist will use a wide range of techniques to help you to achieve your goals but it is very important for you to communicate the intensity, duration and frequency of your pain to your therapist. Without this information, your therapist will find it difficult to adjust your treatment plan and perhaps even help you to prevent further injury.

Q. What do I do once therapy is completed?

A. In some cases, patients will need to continue an exercise routine either at home or a gym. Other patients will complete their therapy and be able to return to their normal activities

Q. Will I get a massage at Physical Therapy?

A. Massage may be a part of your treatment plan. Massage is used for three reasons; to facilitate venous return from an area that is swollen, to relax a tight muscle, or to relieve pain.

Q. Can I go to any clinic?

A. In most cases, you have the right to choose a clinic of your choice but it may depend upon your insurance coverage. We suggest you call us and we can verify your insurance information and answer your questions.

Q. Can I go to physical therapy without a physician referral?

A. The state of Illinois does allow partial direct access for physical therapy. That means you can come in for an evaluation. If you have a known diagnosis, you can be treated up to 30 days without a physician referral. If you do not have a known diagnosis, then you will need a physician referral. In most cases we can evaluate you and send the report to your physician for authorization for physical therapy.

Some insurers allow you to be seen without a referral while others want you to have a referral, so please check with your insurance carrier. When you come in, we can consult with you and decide on the appropriate action.

However our goal is not to replace your physician but to complement their services and as a courtesy we always send your evaluation to your physician so if there are any adverse reasons for you not to have physical therapy or if you have any precautions we will become aware of that. We often point out other musculoskeletal conditions to your physician or refer you to the appropriate sources if you need further workup or imaging.

Successful outcomes depend on good coordination of your care between different members of your healthcare team so we do not work in a vacuum.

Q. What is the billing procedure?

A. It is very similar to what happens at your physician’s office.
1. We will bill your insurance company, Workers Compensation insurance or other insurance.
2. The payer processes the information and makes payments based on an agreed upon fee schedule.
3. An EOB (Explanation of Benefits) is generated and sent to the patient and to the clinic along with a check for payment and a balance due for the patient.

The patient is expected to pay any balance due.

Exceptions to this are common as there may be information misunderstood or missing that can delay the payment process.

Q. Who pays for treatments?

A. In most cases, insurance will cover the costs. Our billing department will verify your benefits and you will be given a written copy of them. If you do not have insurance, you can pay out of pocket for your treatment. We will work with you to establish a payment plan if necessary.

Q. What is your privacy policy?

A. You can read our privacy policy here.